She's Nuts!!!

One of my goals for 2009 is shot to Hades. It was my goal to do something positive each and every day for another person. I have just made life miserable for six people tonight---and I blame it on an automated call from AT&T earlier today.

Sequence of events:

1. Last Saturday I called AT&T to inquire about a promotion for phone/DSL service that is $30.00 a month less than what I have been paying for YEARS. Got that cheaper rate locked in for the SAME service. Whoo-hoo!

2. Received an automated call today from AT&T confirming my UPGRADE to Elite speed and my bill charges would be changed accordingly in 2 months---called AT&T back and they couldn't talk to me about my account as they didn't have my SSN on the account (they had a name of a previous neighbor--who has been deceased for over 15 years) When I told the agent that just last week, AT&T had my correct SSN, and I asked for a supervisor, he said I needed to update the information on my acct. When I asked him why he would take new information on an account that he can't identify as mine, he thought a minute...said you are right, I can't. :) Three times, I asked to speak with a supervisor, and three times he said they were busy and that I (ME-Diane) NEEDED TO HANG UP NOW.

3. Went online tonite to check bundling services with Time-Warner--called their number, had questions---rep couldn't answer specific questions, so she said, let me give you this confirmation number and switch you over to Time-Warner so they can answer your question. I said, I'm not ordering the service at this time. She said, I understand, but you'll need the confirmation number for the call. Okay. TW rep asked when she could schedule my INSTALLATION--no, I just have questions....she couldn't answer...so she gave me a local rep (she was in Ohio). Brian in Dallas was great---he had my answers and didn't want to set me up at this time--just told me to call back or place order on-line. I thanked him (for being smarter that others--didn't say that).

4. Checked my e-mail and had a CONFIRMATION FOR YOUR TIME-WARNER SERVICE ORDER! Called the 800 number in the email to cancel that confirmation---spent over 45 minutes on phone--first person just kept telling me what my address, phone number, and current TW service was---over and over and over...in response to my asking for the number of someone who could cancel that bundle order I didn't place...of course, I had to tell her to be quiet and just give me a phone number of someone who could help me or switch me to someone else...she did...she put me to sales....they didn't handle internet orders....I explained again, I didn't place an order----at this point I'm very frustrated---she just dumped me to the REPAIR LINE....I told Rod that he couldn't help me, who could? And he just kept telling me where I lived and what my phone number was.

I went back on-line, retrieved the 800 # and guess what---LaToya ( my original person who I asked questions of ) answered. Of course I had to go round and round again, explaining what had happened. She kept telling me that the email THANKING ME FOR MY ORDER with a confirmation number wasn't actually an order. BS! I asked for a supervisor. Rich (the supervisor) told me he told LaToya to give me a confirmation number. I kept my cool---told him that he was responsible for making about 6 people go through lengthy phone calls with me and me not getting to the right person, and that we ALL were frustrated. Said he was sorry. I hung up. Still have that d*** confirmation number!